Terms & Conditions
Welcome to our Terms & Conditions, we are so happy to have you here. Please note, these terms and conditions apply to all purchases made through the online atelier of collectnoir.
Nature of Offering
Collectnoir is an online atelier offering curated selections of art, design objects, books, and unique works—often shipped directly from artists' studios or partner ateliers.
Our online presentation is a non-binding catalog. Product colors and details may vary slightly due to individual studio practices and natural materials. Images are intended to evoke the essence of the piece, not mass-produced perfection.
By placing an order, you are submitting a binding offer. You will receive an initial confirmation of your order by email. The final acceptance and contract are established either through a separate confirmation email or upon shipment of the item(s).
Intentional Shipping
Just as you thoughtfully select each collectible for its meaning and craftsmanship, we embrace a mindful approach to shipping that honors the same values. By partnering with local drop-shippers whenever possible, we minimize unnecessary travel and reduce packaging waste, reflecting our commitment to slow living.
Each order is handled with care and intention, ensuring your new collectible arrives responsibly.
Shipping costs are calculated at checkout and depend on the destination and item(s) ordered.
International orders may be subject to local customs duties, taxes, and import fees, which are the responsibility of the recipient.
As our items are shipped from different studios and locations, delivery times may vary. If an item is no longer available, you will be notified and refunded promptly.
Payment Options
We accept the following secure payment methods, depending on your location:
- Credit Card
- PayPal
- Apple Pay
Payment is processed upon completion of your order.
Returns & Cancellations
As each item is thoughtfully selected and often shipped directly from the artist or partner studio, we are unable to accept general returns. We encourage intentional purchases, please double check your orders prior purchasing it.
Returns are only possible in cases of damage or defect.
If your item arrives damaged, please contact us within 48 hours at contact@collectnoir.com with photographs and a description of the issue, and we will arrange a solution.
Please refer to our Cancellation Policy for further details.
Liability
Our liability is limited to the value of the product purchased. We do not assume responsibility for slight negligence or events outside our control, including shipping delays or customs processes.
Dialogue | Support
We see Collectnoir as more than a shop—it is an atelier for thoughtful dialogue.
If you wish to inquire about framing, gifting, or a bespoke request, please write to us. We’ll respond personally to your request.
Age Restrictions
Purchases from our atelier are intended for customers 18 years of age or older.