Versand

At Collectnoir, each piece is thoughtfully curated and crafted in collaboration with our artists. We embrace a slow design philosophy—intentionally avoiding overproduction, excess stock, or waste. This means your order is made-to-order or slowly produced in limited batches.

We appreciate your patience and support of sustainable, meaningful creation.

Processing Time

Because our pieces are made with care and intention, please allow 2–3 weeks (or longer) for production before shipping. This allows our artists the time and space to create with integrity.

Standard production time: 2–3 weeks

You will receive an update as soon as your order is ready to ship.If you need an order by a specific date, please contact us at contact@collectnoir.com before placing your order.

Shipping Time & Carriers

Once your item is ready, we ship using trackable, reliable services. Estimated delivery times:

- EU & UK: 3–7 business days

- USA & Canada: 7–14 business days

- Rest of World: 10–20 business days

You’ll receive a tracking number once your item has shipped. Please note that customs processing, holidays, or local delays may impact delivery timelines.

Shipping Costs

Shipping costs are calculated at checkout based on your destination. Occasionally, we may offer free shipping promotions—sign up for our newsletter to be the first to know.

Customs & Import Duties

If you’re ordering from outside the EU, your parcel may be subject to customs fees, import taxes, or duties. These are the responsibility of the customer. We recommend checking your local customs policies before ordering.

Sustainability Commitment

We are committed to conscious production and low-impact shipping. Here's how:

- No mass production: All items are made-to-order or produced in limited quantities.

- Minimal packaging: We use recyclable, biodegradable, or reusable materials whenever possible.

- Carbon-conscious logistics: We work with partners who prioritize lower-emission transport options.

By waiting a little longer for your item, you're supporting a system that values people, planet, and purpose over speed.

Delivery Issues

If your order hasn’t arrived within the estimated timeframe, or if something seems wrong, please reach out to us at contact@collectnoir.com. We’ll do our best to help track your package and resolve any issues.

Pre-Orders & Limited Editions

Some of our collections are released as pre-orders or limited edition drops. Shipping timelines for these items will be clearly stated on each product page—please read carefully before placing your order.